Reference

Open Your Legal Terms at atome88

Your legal page sets out how account access, identity checks, wallet records, cookies, and support requests work before you open an account.

Local law appliesWallet records keptCookie choices loggedSupport 09:00-01:00 WIB
atome88 Open Your Legal Terms at atome88
LEGAL CONTACTS

Check Legal Help Paths Fast

Legal questions need a channel that leaves a clear trail. Use live chat for account access issues, WhatsApp when you need to attach a receipt screenshot, or email for requests involving data changes. We read support in WIB hours and may ask you to confirm your username, registered phone, and last wallet method before we act.

Team online

Live chat legal queue

Use live chat from the lobby footer between 09:00 and 01:00 WIB for account access, login lock, or terms questions. We record the chat ID so you can refer to the same case later.

WhatsApp receipt channel

Send wallet proof through WhatsApp when a DANA, OVO, GoPay, or QRIS record needs checking. Blur unrelated banking details, keep the transaction time visible, and include your registered phone number.

Email data requests

Use email for name spelling fixes, cookie questions, data access requests, or deletion requests allowed by law. We may reply with account checks before changing stored details or closing a record.

DATA RIGHTS

Browse Your Data Rights and Records

Your legal rights matter most when records are easy to trace. We separate login data, wallet receipts, cookie choices, support messages, and security actions so each request can be checked without exposing…

Account identity checks

When you ask to change a registered phone, email, or wallet name, we compare the request with login history and recent payment receipts. This protects your account from changes requested by another person.

Wallet record handling

DANA, OVO, GoPay, and QRIS records are kept with timestamps, account references, and status labels. We use those records to answer legal questions about wallet movement and payout verification.

Cookie choice records

Cookies help remember your device, session state, language choice, and security checks. You can clear browser cookies on mobile or desktop, but we may still keep legal logs required for account protection.

Device security path

Go to Account > Security on mobile Chrome or desktop browser to change your password and check recent access. If you see a device you do not recognise, contact support before changing wallet details.

Record retention

We keep account, payment, and support records only as long as needed for legal, security, tax, dispute, or service reasons. Retention periods may vary depending on the record type and local rules.

Correction requests

If your stored name, phone, or email is wrong, contact us from the registered channel and state the exact field to change. We may request a wallet receipt or login check before updating it.

Get Answers on Legal Account Use

These answers cover the legal points we see most often before account opening and after wallet activity. They explain access, data, cookies, identity checks, records, and contact routes in plain terms. If your case involves a specific receipt or account change, contact support with your registered details ready.

Access and eligibility depend on local law and are available only where local law permits. You are responsible for checking whether you may use the service from your location before opening or using an account.

We collect registration details, login activity, device signals, wallet records, cookie choices, and support messages. These records help us manage account access, answer legal requests, verify payments, and investigate disputed account changes.

Wallet records create the payment trail tied to your account. We may compare receipts, timestamps, and registered details before changing a payout route, correcting a wallet name, or answering a dispute about a transaction.

Yes. Contact us from your registered phone, chat session, or email and state the exact field that needs correction. We may ask for a login check or wallet receipt before changing the record.

Cookies and device logs help us recognise sessions, protect account access, remember basic preferences, and investigate unusual activity. You can clear browser cookies, but legal or security logs may remain where required.

Our support team receives the first request, records the case ID, and routes data or wallet matters to the correct internal team. For written requests, email gives the clearest trail for later follow-up.

We may pause the requested change or payout route while support checks the mismatch. You may be asked to confirm your registered phone, recent login device, and the relevant DANA, OVO, GoPay, or QRIS receipt.